Complaints Policy
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing.
We adhere to all accepted legislation for following complaints as advised by the NHS. Every effort will be made to address your concerns and all complaints are responded to.
Access to Medical Records
The practice is registered and complies with the Data Protection Act 1998.
Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Similarly, we must remind patients that we will only give out information (i.e. lab test results) after confirming certain details.
Patient Rights and Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violent and Threatening Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Using This Website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
Your Local PCT
The area served by The Roxburgh Practice is in the district covered by Inverclyde Primary Care Trust, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at www.abcpct.nhs.uk or get the information you need at www.nhs.uk
The PCT also produces Your Guide to Local Health Services.
